Frequently Asked Questions
We have compiled answers here to the most common questions that pet owners ask us. If you did not find an answer to your question, please contact us – we will be happy to help with any inquiries!
How do I book an appointment at the Pups 'n Pets veterinary clinic?
You can book an appointment by calling us, using the contact form, by email, or via WhatsApp. You can find all contact options here.
You can also use our online booking system, where you can see available appointment times directly:
If you cannot find a suitable time, please contact us and we will help you find one.
What payment methods are accepted at the clinic, and is instalment payment possible?
The most common debit and credit cards are accepted as payment methods, as well as the Resurs Bank Veterinary Account and Klarna. Invoices are possible if agreed in advance (invoice fee €12; medications or pet food cannot be sold on invoice).
What should I bring to a veterinary appointment?
Please bring your pet’s vaccination card, any previous medical records, and a list of medications currently being used. You may also bring your pet’s own toys or cloths that carry a familiar scent – these can help make the visit more calming. We have various treats and snacks for pets at the clinic, but if your pet has severe allergies, it is advisable to bring suitable treats for rewarding them.
Do you offer emergency services in the evenings and on weekends?
We do not operate a dedicated emergency service, but we have extended opening hours on weekdays, often until 21:00 in the evening. If a patient’s situation requires it, we may sometimes stay even later. By prior arrangement, we can also organise services such as on-call assistance for births. We are also open on weekends. Opening hours vary by location—see all opening hours here.
If you are concerned about your pet’s health, you can always call us at +358452734650.
Where are the Pups 'n Pets clinics located, and is there parking nearby?
Pups 'n Pets has clinics in Jätkäsaari and Kalasatama in Helsinki. In Jätkäsaari, there are paid street parking spaces as well as several parking areas nearby. At the Kalasatama clinic, there are free parking spaces for up to two hours in front of the clinic. See the detailed contact information here.
How can I tell if my pet’s condition is urgent?
The following symptoms always require immediate contact with a veterinarian:
- Difficulty breathing or bluish mucous membranes
- Severe swelling or tenderness in the abdominal area
- Severe pain
- Unusual bleeding or discharge
- Continuous vomiting, especially if even water cannot be kept down
- Unconsciousness, seizures, or loss of coordination
- Accidents
- Ingestion of a toxic substance (e.g., xylitol or chocolate)
If you are concerned about your pet’s health, you can call us to assess whether a veterinary visit is needed: +358452734650.
How often should a dog’s or cat’s teeth be checked?
We recommend a professional dental check at least once a year.
What vaccinations does a puppy need during the first year?
A puppy’s vaccination programme during the first year includes the following vaccinations:
- 6–8 weeks of age: The first combination vaccine (protecting against distemper, infectious hepatitis, parvovirus, and kennel cough).
- 12 weeks of age: The second dose of the combination vaccine.
- 16 weeks of age: The third dose of the combination vaccine. This provides additional protection and strengthens the puppy’s immune system. The rabies vaccine is also given at this time if it has not been administered earlier.
- 1 year of age: A booster vaccination to ensure long-lasting immunity.
When should a female dog be spayed?
The timing is assessed individually based on the dog’s breed, size, and health status. However, spaying is generally recommended after the first heat cycle and at least 3–4 months after the previous heat.
How should I prepare my pet for surgery (e.g., fasting)?
Your pet should not eat for about 8 hours before surgery. Water may be available until the morning of the procedure. For puppies under 6 months of age, a shorter fasting period of about 4–6 hours is sufficient. We always provide individual fasting instructions for each patient.
My dog is constantly scratching its ears. When should I see a veterinarian?
You should book a veterinary appointment as soon as you notice that the scratching is persistent or if you detect a bad smell coming from the ear.
Why is weight management important for pets, and how can you help with it?
Excess weight increases the risk of osteoarthritis, diabetes, and other diseases. We offer diet planning for dogs and cats, follow-up visits, and foods specifically designed for weight management.
What should I do if my pet has eaten something inappropriate?
Contact a veterinarian immediately — quick action is crucial in cases of poisoning.
How does a health check for an ageing pet differ from that of a younger pet?
Senior health checks focus particularly on the early detection of chronic conditions such as osteoarthritis, thyroid disorders, kidney failure, and heart disease. Regular monitoring allows treatment to begin at the right time, which improves the quality of life of an ageing companion and can significantly extend the years you share together.
Can I bring my puppy for a visit without an actual medical need?
Of course! Familiarisation visits are very welcome and help prevent fear of the veterinarian. You can come and get to know the waiting areas and book an appointment with a nurse or veterinarian, where the puppy can get used to being handled in a relaxed environment and at the pet’s own pace.
